RETURNS & EXCHANGES

ALL SALES ARE FINAL. Due to the recent effects of COVID-19, we do not accept any returns or offer exchanges at this time.

Please be advised that we will not issue any refunds or credits if a customer does not receive their product once it has shipped. It is the responsibility of the customer to ensure that their product is received by them personally and/or someone else is available to retrieve it as we always provide a tracking number and a tentative arrival date. We will not issue any refunds or credits if the address that was provided by the customer to Loko Mob was incorrect, misspelled or is a non-deliverable address which consists of but not limited to a P.O. Box, the customer moved, threatening animals or pets, inaccessible mailboxes or residences, theft, weather damage while in transit, sun exposure if left at customer address and was not personally retrieved, any specialized military address, work address or international address. If the product gets returned to us, the sender, we will notify the customer immediately via email and it will be the customer's responsibility to pay for re-shipping.

We are not responsible for any merchandise lost, stolen or damaged during shipping. However, we do guarantee that every shipment will have a tracking number provided to the customer via the email provided to us at the time of purchase. 

*NOTE: The shipping courier will always leave the product at the door or mailbox of the customer shipping address provided to us in the event there is no one available to personally retrieve the product.

*Depending on where you live, the time it may take for your purchased product to reach you may vary. Please expect possible courier delays during holidays and if orders are to be shipped internationally.

*SALES Credits do not apply. This means if you purchased a product prior to the sale of a promotion, no credits or differences in prices will be refunded.

Please contact us at lokomob23@yahoo.com for any other questions and support. Thank you!